Privacy Policy

Introduction

Welcome to Durra Car Services App. We are committed to protecting your privacy and personal data. This policy explains how we collect, use, and protect your information when you use our application.

By using the Durra app, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Account Information: Name, phone number, email, profile picture
• Vehicle Information: Car type, license plate number, car photos
• Location Information: Your geographic location to provide nearby services

Technical Information

• Device information (device type, operating system)
• IP address
• Usage logs and error reports

How We Use Information

We use the collected information for the following purposes:

• Provide and improve car wash and maintenance services
• Create and manage your account
• Process service requests and bookings
• Send notifications about order status and special offers
• Improve user experience and develop the app
• Communicate with you regarding services and technical support
• Ensure app security and prevent fraud

Required Permissions

Camera and Photos

Purpose: Capture or select profile picture and car photos.

Usage: This permission is used only when you choose to upload a photo. We use the Android Photo Picker for limited access to only the images you select.

Location

Purpose: Display nearby service centers and determine service delivery location.

Usage: Your location is accessed only when using service search features or requesting home service.

Notifications

Purpose: Send updates about your order status and special offers.

Usage: You can control notifications from app settings or device settings.

Internet

Purpose: Connect to our servers to provide services and display maps.

Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following cases:

• Service Providers: With registered car wash and maintenance centers to fulfill your orders
• Technical Services: With cloud service providers (Firebase, Google Maps) to operate the app
• Legal Compliance: When requested by competent government or legal authorities
• Rights Protection: To protect our rights and user safety

Third-Party Services

The app uses the following services that have their own privacy policies:

• Firebase: For authentication, database, and notifications
• Google Maps: For displaying maps and location services

We recommend reviewing the privacy policies of these services.

Data Security

We take appropriate security measures to protect your information:

• Data encryption during transmission using HTTPS/SSL
• Secure data storage on protected servers
• Limited data access to authorized personnel only
• Continuous system monitoring to detect suspicious activity

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Objection: Object to processing your data for certain purposes
• Data Portability: Obtain a copy of your data in a portable format

To exercise any of these rights, please contact us using the contact information below.

Data Retention

We retain your personal information as long as your account is active or as needed to provide services. When you request account deletion, we will delete or anonymize your data within 30 days, except for data that must be retained for legal or accounting purposes.

Children's Privacy

The Durra app is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child without parental consent, we will delete it immediately.

Changes to Privacy Policy

We may update the privacy policy from time to time. We will notify you of any material changes through:

• In-app notification
• Updating the "Last Updated" date at the top of this page
• Sending a push notification (for important changes)

We recommend reviewing this policy periodically to stay informed about how we protect your information.